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Frequently Asked Questions

Worry-Free Bookings™ is a travel reimbursement service, which lets you upgrade an accommodation property's existing policies to include enhanced refund terms and conditions when making a booking. These additional Worry-Free Bookings™ Terms and Conditions provide you a 100% reimbursement of the total booking value minus the Worry-Free Booking Service Fee if you are unable to attend or complete your reservation due to a last-minute illness (including COVID-19 infection) or other unexpected health conditions.

What is Worry-Free Bookings™ and how does it work?

When you make a reservation and select the Worry-Free Booking™ option, a Worry-Free Booking™ fee is added to your total booking cost. This fee extends the Terms and Conditions of the individual booking to provide a 100% reimbursement if an unforeseen illness or health condition occurs 14 days prior to the arrival date or less, which prevents you from attending or completing your booking. The full cost of the reservation is collected at the time of booking.

By paying a Worry-Free Booking™ fee, you extend the property's terms and conditions to reimburse you for your reservation if you have unexpected health conditions including last-minute illness, changes to a pre-existing medical condition, accident or injury, COVID-19 infection, or death of an immediate family member within up to 14 days prior to your arrival.

What is Worry-Free Bookings™ and how does it work?

When you make a reservation and select the Worry-Free Booking™ option, a Worry-Free Booking™ fee is added to your total booking cost. This fee extends the Terms and Conditions of the individual booking to provide a 100% reimbursement if an unforeseen illness or health condition occurs 14 days prior to the arrival date or less, which prevents you from attending or completing your booking. The full cost of the reservation is collected at the time of booking.

By paying a Worry-Free Booking™ fee, you extend the property's terms and conditions to reimburse you for your reservation if you have unexpected health conditions including last-minute illness, changes to a pre-existing medical condition, accident or injury, COVID-19 infection, or death of an immediate family member within up to 14 days prior to your arrival.

What is the time period protected by Worry-Free Bookings™?

You are eligible for a 100% reimbursement due to an unforeseen illness or health condition preventing you from attending your booking within 14 days before your arrival date. You have up to 30 days after your departure date to collect and submit the required evidence such as a doctor's note, positive COVID-19 test, or death certificate.

What illnesses and medical concerns are covered with Worry-Free Bookings™?

You can apply for 100% reimbursement for cancellation due to the following unexpected illness and health concerns:

- Covid-19 Infection
- Illness / Injury
- Pre-existing Medical Condition
- Pregnancy Complication
- Death of Immediate Family Member

If you have to leave your stay early, your reimbursement is prorated for the nights you did not use the property.

What illnesses and medical concerns are covered with Worry-Free Bookings™?

You can apply for 100% reimbursement for cancellation due to the following unexpected illness and health concerns:

- Covid-19 Infection
- Illness / Injury
- Pre-existing Medical Condition
- Pregnancy Complication
- Death of Immediate Family Member

If you have to leave your stay early, your reimbursement is prorated for the nights you did not use the property.

How do I cancel my reservation and ask for reimbursement with Worry-Free Bookings™?

In your Reservation Confirmation Email, you will find a link that takes you to the Worry-Free Bookings™ landing page. You will enter your contact information, a brief description of your reimbursement request reason, and attach/upload your required documentation (generally a doctor's note, positive COVID-19 test, medical receipts, or death certificate) to validate your reimbursement request.

Is Worry-Free Bookings™ a travel insurance?

No. Worry-Free Booking™ is additional trip protection for illness and medical conditions for you and your traveling guests. The best comparison is to consider it like a warranty you could purchase for an electronic device that offers additional protection beyond the manufacturer. Worry-Free Bookings™ is additional protection that the property can offer to you that is contracted through a reputable third-party source.

Is Worry-Free Bookings™ a travel insurance?

No. Worry-Free Booking™ is additional trip protection for illness and medical conditions for you and your traveling guests. The best comparison is to consider it like a warranty you could purchase for an electronic device that offers additional protection beyond the manufacturer. Worry-Free Bookings™ is additional protection that the property can offer to you that is contracted through a reputable third-party source.

How are the reimbursement requests processed?

The Worry-Free Bookings™ support team reviews the application and the required proof of unexpected health emergency and reimburses your travel purchase if the health concern conditions are met.

If the reimbursement is approved and the conditions are met, the Worry-Free Bookings™ support team will reimburse you via the credit card used to pay.

Should I cancel directly with the property to be reimbursed?

Yes and No, depending on your preference!

YES: If you want to contact the property owner to have them cancel your reservation, they can do that, but you will still need to use the confirmation link in the reservation email to submit your reimbursement request. If you have deleted the confirmation email, the property can resend you that link.

NO: If you purchased Worry-Free Bookings™ as part of your reservation, then you can use the link in the confirmation email to process your reimbursement request. By submitting the request via the form, the property owner is notified of your cancellation.

Should I cancel directly with the property to be reimbursed?

Yes and No, depending on your preference!
YES: If you want to contact the property owner to have them cancel your reservation, they can do that, but you will still need to use the confirmation link in the reservation email to submit your reimbursement request. If you have deleted the confirmation email, the property can resend you that link.

NO: If you purchased Worry-Free Bookings™ as part of your reservation, then you can use the link in the confirmation email to process your reimbursement request. By submitting the request via the form, the property owner is notified of your cancellation.

Can I add Worry-Free Bookings™ when making a phone reservation?

Yes. Just like with online bookings, the full cost of the reservation is collected at the time of booking and the property owner can add this service to your reservation. You will agree to the terms and conditions over the phone.

Can the Worry-Free Bookings™ reimbursement be returned to my credit card?

Yes. Worry-Free Bookings™ returns the amount of the reservation, including taxes and fees, to the credit card used to purchase the booking.

Can the Worry-Free Bookings™ reimbursement be returned to my credit card?

Yes. Worry-Free Bookings™ returns the amount of the reservation, including taxes and retail items, to the credit card used to purchase the booking.

I used a prepaid gift card for my reservation. Can I still receive reimbursement?

Yes. In the event that the original credit card used for the purchase can not be reimbursed (like a gift card), you will receive a reimbursement via check.

Does the property review my reimbursement request?

No. You will submit the request through the like in the property's confirmation email and include the required documentation. The Worry-Free Bookings™ customer support team reviews the request on behalf of the property. When approved, the reimbursement is made to your credit card used to purchase the booking.

Does the property review my reimbursement request?

No. You will submit the request through the like in the property's confirmation email and include the required documentation. The Worry-Free Bookings™ customer support team reviews the request on behalf of the property. When approved, the reimbursement is made to your credit card used to purchase the booking.

Why do I need to use the link for the reimbursement request?

The provided link provides you with additional security and protection of your private information. You will verify your booking by providing your last name, phone number, reservation number, and uploading the required documentation.

What evidence or proof is required? Why?

To verify the validity of your request, you will need to provide evidence or proof of the illness or medical condition. You can submit a doctor's note, positive COVID-19 test, death certificate, or other medical documentation that clearly supports the reason for the request for reimbursement. The documentation is needed to show that the claim is legitimate.

What evidence or proof is required? Why?

To verify the validity of your request, you will need to provide evidence or proof of the illness or medical condition. You can submit a doctor's note, positive COVID-19 test, death certificate, or other medical documentation that clearly supports the reason for the request for reimbursement. The documentation is needed to show that the claim is legitimate.

WORRY-FREE BOOKINGS™ TERMS & CONDITION