OUR TRAVEL PROTECTION TERMS & CONDITIONS FOR TRAVEL AND TRANSPORTATION DELAYS

REIMBURSEMENT SERVICE FACILITATED BY

VERSION 1.4

We provide up to a 100% reimbursement of your booking value minus Our Travel Protection fee if an unforeseen travel or transportation delay occurs 24 hours, 2 days, or up to 14 days prior to Your Arrival date or during Your Stay that prevents You from Attending or completing Your Booking. The eligible date range before Your Arrival date varies depending on the reimbursement condition and request. In addition, You have up to 30 days after Your departure date to apply for Your reimbursement. Evidence such as a Picture, Letter or other Documentation of the travel or transportation delay is required for Your reimbursement.

Our Travel Protection for Travel and Transportation Delays is not an insurance policy. It is an extension of Our standard Terms & Conditions of sale and trade. You purchase an upgrade to Our standard policies to include the following defined circumstances as outlined below:

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

PROOF REQUIRED

FLIGHT DISRUPTION OR OTHER PUBLIC TRANSPORTATION FAILURE

If You or a member of Your traveling group are unable to attend Your Booking on Your Arrival date due to an unexpected flight disruption, flight cancellation, or other public transport network failure, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group miss Your Arrival date due to an unexpected flight disruption, flight cancellation, or other public transport network failure but are able to complete the remaining days of Your Booking, We will reimburse You a prorated portion of Your Booking for the days that You were unable to Attend.

PICTURE OF YOUR TICKET AND THE NOTICE OF CANCELLATION, DELAY, OR FAILURE

The Picture or Screen Capture must include Your airline ticket and notice of cancellation or delay from the airline.

For other types of public transportation, the Picture or Screen Capture must include Your public transport ticket and notice of cancellation or delay from the provider (this can normally be obtained from the transport company's website).

We also accept Pictures or Screen Captures of airport terminals and message boards as long as You include a copy of Your airline ticket.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

We DO NOT reimburse You if You missed Your flight due to circumstances under Your control, such as not arriving at the airport 2 hours before Your flight departs. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking.

We DO NOT reimburse You if You were aware of the disruption, cancellation, or delay prior to the date of the Booking and did not make reasonable and suitable alternative travel arrangements. We DO NOT reimburse if You voluntarily choose a different flight or transportation method at a later date and receive compensation from the airline or transportation provider to do so.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

FLIGHT DISRUPTION OR OTHER PUBLIC TRANSPORTATION FAILURE

If You or a member of Your traveling group are unable to attend Your Booking on Your Arrival date due to an unexpected flight disruption, flight cancellation, or other public transport network failure that prevents You from Attending Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group miss Your Arrival date due to an unexpected flight disruption, flight cancellation, or other public transport network failure but are able to complete the remaining days of Your Booking, We will reimburse You a prorated portion of Your Booking for the days that You were unable to Attend.

PROOF REQUIRED

PICTURE OF YOUR TICKET AND THE NOTICE OF CANCELLATION, DELAY, OR FAILURE

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

MECHANICAL BREAKDOWN OF THE VEHICLE TAKING YOU TO YOUR BOOKING

If You or a member of Your traveling group are unable to attend Your Booking within 24 hours of Your Arrival date due to an unexpected mechanical breakdown, accident, fire or theft of a vehicle taking You to Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group miss Your Arrival date due to an unexpected mechanical breakdown, accident, fire or theft of a vehicle taking You to Your Booking, but are able to complete the remaining days of Your Booking, We will reimburse You a prorated portion of Your Booking for the days that You were unable to Attend.

PROOF REQUIRED

PICTURE OF THE RECOVERY SERVICE INVOICE OR INCIDENT REPORT

The Picture must include a photo of the vehicle as well as Your breakdown recovery service invoice or receipt.

For vehicle accidents and theft, We require a Picture of the incident number or report from the Police or relevant traffic authority.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

We DO NOT reimburse You if You did not leave sufficient time to travel to Your Booking. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking.

We DO NOT reimburse You if You were aware of the mechanical breakdown prior to the date of the Booking and did not make reasonable suitable alternative travel arrangements.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

PROOF REQUIRED

MECHANICAL BREAKDOWN OF THE VEHICLE TAKING YOU TO YOUR BOOKING

If You or a member of Your traveling group are unable to attend Your Booking within 24 hours of Your Arrival date due to an unexpected mechanical breakdown, accident, fire, or theft of a vehicle taking You to Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group miss Your Arrival date due to an unexpected mechanical breakdown, accident, fire or theft of a vehicle taking You to Your Booking, but are able to complete the remaining days of Your Booking, We will reimburse You a prorated portion of Your Booking for the days that You were unable to Attend.

PICTURE OF THE RECOVERY SERVICE INVOICE OR INCIDENT REPORT

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

PROOF REQUIRED

HOME EMERGENCY OR THEFT OF TRAVEL DOCUMENTS

If You or a member of Your traveling group are unable to attend Your Booking within 2 days of Your Arrival date due to an unexpected home emergency at Your main private residence which includes burglary, fire, malicious damage, flood, or theft of travel documents necessary for Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group miss Your Arrival date due to an unexpected home emergency at Your main private residence which includes burglary, fire, malicious damage, flood, or theft of travel documents necessary for Your Booking, but are able to complete the remaining days of Your Booking, We will reimburse You a prorated portion of Your Booking for the days that You were unable to Attend.

PICTURE OF THE CLAIM TO YOUR HOME INSURANCE COMPANY OR POLICE REPORT

We require a Picture of the claim you submitted to Your home insurance company or a police report.

In the case of home fire, We also accept a report from the responding emergency fire services.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

We DO NOT reimburse You for a home emergency or theft of travel documents that You cannot prove by a home insurance claim or police report. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking.

We DO NOT reimburse for travel documents that were lost or misplaced.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

HOME EMERGENCY OR THEFT OF TRAVEL DOCUMENTS

PROOF REQUIRED

PICTURE OF THE CLAIM TO YOUR HOME INSURANCE COMPANY OR POLICE REPORT

We require a Picture of the claim you submitted to Your home insurance company or a police report.

In the case of home fire, We also accept a report from the responding emergency fire services.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

PROOF REQUIRED

ARMED FORCES RECALL AND UNEXPECTED WORK RELOCATION

If You or a member of Your traveling group are a member of the Armed Forces, Reserve Armed Forces or Emergency Services and are recalled to work on the Arrival date or other date of Your Booking and had fewer than 14 days notice prior to Your Arrival date, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group are unexpectedly required by Your employer to move to a new private residence which will result in You missing Your Arrival date or other date of Your Booking and had fewer than 14 days notice prior to Your Arrival date, You are eligible for a reimbursement.

LETTER FROM YOUR COMMANDING OFFICER OR CURRENT EMPLOYER

We require a Letter or Note from Your Commanding Officer or Line Manager to confirm being recalled to work or duty and that it was not Your original schedule.

For unexpected work relocation, We require a Letter from Your current employer confirming the relocation details.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

We DO NOT reimburse if You were aware of the recall or work schedule more than 14 days prior to the date of Your Booking and did not make reasonable or suitable alternative travel arrangements. We DO NOT reimburse if You made an unsuccessful request for leave for the date of Your Booking but made Your Booking anyway.

We DO NOT reimburse if You are voluntarily relocating to a new private residence or if You are changing employer for a new role. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking. We DO NOT reimburse for attendance at business meetings and business travel.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

ARMED FORCES RECALL AND UNEXPECTED WORK RELOCATION

PROOF REQUIRED

LETTER FROM YOUR COMMANDING OFFICER OR CURRENT EMPLOYER

We require a Letter or Note from Your Commanding Officer or Line Manager to confirm being recalled to work or duty and that it was not Your original schedule.

For unexpected work relocation, We require a Letter from Your current employer confirming the relocation details.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

JURY DUTY, COURT SUMMONS, OR UNEXPECTED DATE CHANGES OF COLLEGE EXAMS

If You or a member of Your traveling group are summoned by a court of law for jury duty or to appear as a witness in court proceedings on the Arrival Date or other date of Your Booking and had fewer than 14 days notice prior to Your Arrival date, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group experience an unexpected and unforeseen change in the date of an examination for a college or university course which You are registered for which impacts any date of Your Booking and had fewer than 14 days notice prior to Your Arrival date, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group miss Your Arrival date or other date of Your Booking due to an unexpected jury duty, court summons, or date change of a college exam, but are able to complete the remaining days of Your Booking, We will reimburse You a prorated portion of Your Booking for the days that You were unable to Attend.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

PROOF REQUIRED

JURY DUTY, COURT SUMMONS, OR UNEXPECTED DATE CHANGES OF COLLEGE EXAMS

If You or a member of Your traveling group are summoned by a court of law for jury duty or to appear as a witness in court proceedings on the Arrival date or other date of Your Booking and had fewer than 14 days notice prior to Your Arrival date, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group experience an unexpected and unforeseen change in the date of an examination for a college or university course which You are registered for which impacts any date of Your Booking and had fewer than 14 days notice prior to Your Arrival date, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group miss Your Arrival date or other date of Your Booking due to an unexpected jury duty, court summons, or date change of a college exam, but are able to complete the remaining days of Your Booking, We will reimburse You a prorated portion of Your Booking for the days that You were unable to Attend.

DOCUMENT CONFIRMING YOUR JURY DUTY, COURT SUMMONS, OR UNEXPECTED EXAM DATE CHANGE

We require a copy of the Letter requiring Jury Duty or Court Summons.

For unexpected change in exam dates, We require a copy of the Letter or notice from the school, college, or university confirming the change of date.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

We DO NOT reimburse if You were aware of the Jury Duty, Court Summons, or exam date change more than 14 days prior to the date of Your Booking and did not make reasonable suitable alternative travel arrangements. We DO NOT reimburse if You cannot provide the documentation confirming Your Jury Duty, Court Summons, or unexpected date change of Your Exam.

We DO NOT reimburse if You are named a Defendant in Criminal Proceedings or where You are the subject of Criminal Proceedings. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking. We DO NOT reimburse if You failed the examination or test previously and had to retake it. We DO NOT reimburse You if the examination is being provided by a commercial business that is not licensed by a government-recognized board of education.

PROOF REQUIRED

LETTER FROM YOUR COMMANDING OFFICER OR CURRENT EMPLOYER

We require a copy of the Letter requiring Jury Duty or Court Summons.

For unexpected change in exam dates, We require a copy of the Letter or notice from the school, college, or university confirming the change of date.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

Additional Reimbursement Terms and Conditions of Our Travel Protection for Travel and Transportation Delays

Any reason for a reimbursement must not have been known or reasonably foreseeable more than 24 hours, 2 days, or 14 days prior to Your Arrival date, depending on the nature of your reimbursement request.

We DO NOT reimburse You if Your Booking is no longer wanted or needed by Yourself.

We will not pay a reimbursement where Your Booking is canceled or postponed by Us due to a government shutdown, act of terrorism, pandemic, adverse weather condition (unless listed above), wildfire, or other acts of God that prevents Us from providing Our services.

You must take all reasonable precautions or make reasonable alternate arrangements to prevent or reduce any reimbursement requests.

You will be asked to provide supporting proof or evidence such as a Picture, Letter or other Documentation at Your own expense, and a copy of the Booking confirmation; We DO NOT issue refunds where You cannot provide a Picture, Letter or other sufficient supporting evidence and proof.

The maximum reimbursement value per person cannot exceed the total cost of the Booking. The maximum Booking value reimbursed by Us is $5,000 USD per Booking. The maximum Booking value reimbursed for a group Booking is $5,000 USD.
Reimbursements will be paid out using any of the following payment options including, but not limited to: credit card reimbursement, gift certificate reimbursement, check, or direct ACH bank deposit.
We DO NOT reimburse the Travel Protection Service Fee.
Our Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service reserves the right to modify or terminate these Travel Protection for Travel and Transportation Delays Terms and Conditions generally or in any jurisdiction, at any time, in its sole discretion, if: (a) the Travel Protection for Travel and Transportation Delays Terms and Conditions are construed to be an offer to insure or constitute insurance or an insurance contract or insurance service agreement by any governmental or regulatory authority in any jurisdiction; (b) the Travel Protection for Travel and Transportation Delays Service is construed to be a futures, option, swap, or other instrument regulated by any governmental or regulatory authority or court in any jurisdiction; (c) Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service is required to obtain a license or permit of any kind to continue to provide the Travel Protection for Travel and Transportation Delays Service in any jurisdiction; or (d) if Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service determines or a court or arbitrator holds that the provisions of the Travel Protection for Travel and Transportation Delays Service violate applicable law. If Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service modifies or terminates these Travel Protection for Travel and Transportation Delays Terms and Conditions in accordance with the foregoing, the Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service will process all warranty payment requests that You submitted prior to or as of the effective date of such modification or termination unless such processing is prohibited by law, regulation, ordinance, order, or decree of any governmental or other authority. To the extent You have not made a request for an eligible warranty payment prior to the effective date of modification or termination, or the Travel Protection for Travel and Transportation Delays Service cannot otherwise be provided or processed as a result of the foregoing, the Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service will refund you the amounts actually paid for the Travel Protection for Travel and Transportation Delays Terms and Conditions.

Other incidents where reimbursements will not be provided:

We DO NOT reimburse for non-Attendance of a Booking directly or indirectly associated with:

war, hostilities, civil commotion, imprisonment, repatriation, deportation, poisonous biological materials, radioactivity, wildfire, acts of God, adverse weather conditions (unless listed above), terrorism, Cyber Incident or Cyber Act, state property seizure; whether actual or perceived;

failing to comply with any law of the land where Our services are rendered;

any Booking originating from Cuba, Iran, North Korea, Sudan, Republic of South Sudan, or Syria;

where exposed to any restriction (provision, sanction, law, prohibition) under the United States of America, and Our other operating countries, where Our services are rendered.

How to Apply for Reimbursement for Travel and Transportation Delays

Your Travel Protection reimbursement application and payment will be handled by Our Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service, who is the administrator of Our enhanced Terms and Conditions.
As soon as You know You cannot Attend the Booking, between 14 days or fewer prior to Your Arrival date and up to 30 days after Your Departure date, You can apply for a reimbursement.

To apply for a reimbursement, You click on the link provided in Your Booking confirmation email in which You agreed to all Our policies and these Travel Protection for Travel and Transportation Delays Terms and Conditions. Fill out the reimbursement application forms.

Our Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service processes and reviews the reimbursement application, documentation and evidence including a Picture or Letter, and then issues or denies the reimbursement to You. Reimbursements will be paid out using any of the following payment options including, but not limited to: credit card reimbursement, check, or direct ACH bank deposit.

Our Travel Protection for Travel and Transportation Delays Terms and Conditions apply during a time window of 24 hours, 2 days or 14 days before Your Arrival date (depending on the type of reimbursement request) up to 30 days after Your Departure date.

We DO NOT reimburse the Travel Protection Service Fee.

If Your Booking reimbursement request is before the time period of 14 days before Your Arrival date then You should contact Us to reschedule or refund Your money according to Our standard policies.

You may apply for Your reimbursement up to 30 days after Your Departure date. After 30 days past Your Departure date, You are no longer eligible for a reimbursement.

OUR TRAVEL PROTECTION REIMBURSEMENT PROCESS

Our Travel Protection Terms and Conditions for Travel or Transportation Delays Definitions

The following words and phrases have the meanings shown below whenever they appear emphasized in bold text in this document:

Arrival – The date You arrive, or were scheduled to arrive, at the destination and use the pre-booked space booked with Us by You.

Attend/Attending – Participate in, take part in, use, or be present at the destination.

Armed Forces – National Guard, Naval Service, Marines, Army, or Air Force.

Booking – The destination property where You scheduled Your stay with Us for a duration of time, made by phone or online.

Departure – The date You are to leave the destination of the pre-booked service(s) transacted with Us by You.

Emergency Services – Police, Fire and Rescue Service, power line technician, or other emergency response worker.

Immediate Family – Your parents, grandparents, brothers and sisters, spouse or partner, children, and stepfamily. Animals and pets are included if they live with You at Your main residence.

Pictures or Screen Captures – A photo or screenshot taken on your smartphone or other device with a camera.

We/Us/Our – We are the Booking agent with whom You made the Booking.

Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service – In this instance, the organization who has the legal responsibility to assess and pay a reimbursement for the failure of the service, against whom You have a right of reimbursement.

You/Your/Yourself – A person who has made a Booking alone or as part of a travel group or travel party with Us.

IMPORTANT: Any translation of this document from English is for assistance and information only. If a reimbursement claim is requested the English language version shall be the basis of settlement. All aspects of this document are subject to US law and the jurisdiction of the US courts.

Our Travel Protection for Adverse Weather Involving Rain or Snow Terms and Conditions facilitated by Worry-Free Bookings™ is not an insurance policy. It is a reimbursement service You purchase to upgrade Our existing policies to include the additional Terms and Conditions outlined in this document.

Version 1.4. 2023 All Rights Reserved.